Nicky is our multi-talented Sales and Marketing Executive. She tells us what she enjoys about her job so much – and where she applies her talents outside of work.
I’ve worked with the VLE team since 2016 and love the variety of things I get to do. I was originally recruited part-time to work on eNotify sales, but things quickly started to grow. I now work four days a week and look after many aspects of our marketing efforts, from our websites and social media to organising the conferences we attend. I have also learnt to use InDesign so can create many of our brochures and other literature myself (which has become one of my favourite tasks!). I still do eNotify sales and demos and some account management, which means I still have lots of opportunities to talk to our lovely customers.
I don’t think there is such a thing as a typical day for me, but it probably starts with checking emails and my to do list and seeing what my priorities are. I expect like a lot of people, something will often crop up that becomes a priority but that’s all part of the variety which I enjoy so much.
Like many of my colleagues, I am home-based. Thanks to the power of technology, I think we work really well together, and I don’t think many of our clients realise we’re not all in the same office. I’ve had customers tell me that our support is second to none, which makes me proud of us, and we couldn’t achieve that if we didn’t get along so well as a team. We may be a fairly small business, but I think being here in the UK and always on the other end of a ‘phone means we can punch above our weight in terms of customer service.
I originally trained as a Paralegal, working in a busy Family Law practice. Cases like Emergency Children and Domestic Violence can be very demanding but also really rewarding. It’s still something I care about: I recently did some training to become a Community Ambassador for Women’s Aid, a volunteer role to raise awareness of domestic violence and signpost those who need it to the relevant support. (And I used to be a Special Constable with Staffordshire Police!)
Outside of that, I’m quite a crafty person. Now my four grown-up children have (mostly!) flown the nest, if I’m not knitting or crocheting, or walking our crazy cockapoo, my husband and I will be planning our next caravanning trip. Something people won’t know about me is that both my parents are Welsh and I spent hours as a youngster learning how to pronounce the longest village names in Wales – Llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch. I can also recite the alphabet backwards, which I think is actually easier!