Meet the team: Alison Woodin

Alison has been Customer Service and Training Officer at VLE Support since 2017.  She tells us how she came to be working with the team – and why you shouldn’t be surprised if you hear her sneeze!

I think my job title pretty much explains what I do, really: I’m here to support our customers and manage onsite training for them.  A typical day will see me answering customer queries on the ‘phone and via our ticket desk system; managing customer accounts and onsite training; perhaps putting together a renewal quote, following up on it and processing product licence keys.

The part I particularly enjoy is solving any issues that our customers have. I love helping them to understand how eSpirALS works and what it can do for them to help make their role a little bit easier. I like to think I have a pretty good understanding of our software and what kind of information our customers will need because I have worked with it myself.  Before I joined the team here, I was ALS Administrator at London South East Colleges (LSEC) for more than 15 years so was the main user of the product I now help to support!

I do enjoy working here and am particularly proud of the customer service we provide.  I know it’s a bit of a cliché but I really think we go ‘above and beyond’ when a customer needs us. I live in lovely Rochester, Kent, on the river Medway so I’m not far from HQ in Orpington.  It’s nice to be in the office and part of such a friendly and professional team.

Customers who know me will probably already know that I move house a lot.  My partner is a builder so we enjoy buying ‘pre-loved’ but run down houses to do them up and sell on.  The objective is to be able to afford a beautiful house that we can do up and stay in one day soon.  Until then, I just live with the dust and make the most of all the new carpets and kitchen appliances each time!