You might notice that the next time you use our support desk it looks slightly different. We have recently moved to a new system but don’t worry, it’s the same email address, same great service, just a different interface!
Just as before, if you need to log a ticket you’ll need to email us at email@example.com and be sure to include the following information to enable us to process your query as efficicently as possible:
- Your Name
- Your College
- Your contact details – email and telephone number
- What product and version number are you using?
- What browser were you using? Chrome, IE/Edge or Firefox?
- The problem – what exactly is happening & what were you doing at the time?
- Where it is happening – What screen? What report? What parameters did you use in your report?
- Do you have examples or screen shots that you can send us?